Who Are TotalEnergies Gas & Power? | UK Business Energy Supplier Guide
Last verified: March 2026 | Report outdated information
On This Page
- About TotalEnergies Gas & Power
- The TotalEnergies Gas & Power Checklist
- Security
- Transparency
- Convenience
- Services
- Environmental
- Sector Fit Assessment
- Telnergy’s Take
- Is TotalEnergies Gas & Power Right For You?
- Get in Touch
About TotalEnergies Gas & Power
TotalEnergies Gas & Power is the UK commercial energy supply arm of TotalEnergies SE — a French multinational energy company with roots stretching back to 1924, when it was founded to help France develop and exploit oil and gas resources. The company entered the UK market in 1987 as AGAS Limited following energy market deregulation, subsequently rebranding through several mergers (Elf Aquitaine, Petrofina, TotalFinaElf) before settling as Total Gas & Power in 2003, then TotalEnergies Gas & Power following the parent group’s rebrand in 2021.
Today, TotalEnergies Gas & Power is one of the largest dedicated business energy suppliers in the UK, supplying approximately 275,000 commercial sites across the country. The company serves the full spectrum of commercial customers — from SMEs and start-ups through to large industrial and commercial enterprises, public sector bodies, and multinational corporations — and is notable as a business-only supplier with no domestic retail offering whatsoever.
TotalEnergies Gas & Power’s UK headquarters is in London’s Canary Wharf, with operational offices in Redhill, Surrey. It operates as a subsidiary of TotalEnergies SE, which is one of the world’s seven largest oil and gas “supermajor” companies, listed on the Paris and New York stock exchanges. This global financial backing provides TotalEnergies Gas & Power with exceptional supply security, credit strength, and long-term investment capability — attributes that translate into competitive wholesale energy procurement and pricing stability for UK business customers.
The UK operation supplies businesses across gas and electricity, with approximately half of its electricity supply coming from renewable sources. As part of a wider group commitment, TotalEnergies SE has set a net zero target for 2050 and is investing heavily in renewable energy globally, with ambitions for 100 GW of renewable generation capacity by 2030.
Quick Facts
| Detail | Information |
|---|---|
| Founded (UK) | 1987 (as AGAS Ltd) |
| UK Headquarters | 19th Floor, 10 Upper Bank Street, Canary Wharf, London, E14 5BF |
| Operational Office | Redhill, Surrey |
| UK Sites Supplied | ~275,000 |
| Business Type | Business-only (no domestic retail) |
| Parent Company | TotalEnergies SE (Paris/NYSE listed, founded 1924) |
| Business Helpline | 0800 051 5137 |
| Business Email | Via contact form at business.totalenergies.uk |
| Trustpilot Rating | 4.7/5 (~6,900 reviews) — Excellent |
| Citizens Advice Ranking | 3rd out of 14 (Oct–Dec 2024) |
The TotalEnergies Gas & Power Checklist
Security
Are their prices fully fixed?
TotalEnergies Gas & Power offers both fixed and pass-through contract structures. For standard SME fixed-rate tariffs, commodity unit prices are locked for the contract duration, but non-commodity costs (network charges, levies) remain variable pass-through elements — consistent with the industry norm.
However, TotalEnergies offers more sophisticated contract structures for larger customers that go beyond standard SME fixed-rate products:
Standard SME Fixed: Commodity unit price fixed for contract term (up to five years). Pass-through costs variable. Renewable electricity option available.
Pure Green: 100% renewable electricity from solar, wind, and hydro (no biomass), locked at a fixed unit price. REGO certificate-backed.
Large Business / I&C contracts: A range of products including non-commodity group charges (fixing network costs), baseload, fully-traded, and Fixed Flexi (combining budget certainty with limited ability to take advantage of market movements). These bespoke products are available for businesses spending approximately £1 million+ annually on energy.
Public Sector: Bespoke products designed around public sector procurement requirements, framework agreements, and specific sustainability reporting needs.
| Charge Type | SME Fixed | Large Business (bespoke) |
|---|---|---|
| Commodity costs | ✓ Fixed | ✓ Fixed |
| Transportation (DUoS/TNUoS) | ✗ Variable (pass-through) | Options available |
| Social and environmental levies | ✗ Variable (pass-through) | Options available |
| VAT | Excluded (standard) | Excluded |
| CCL | Excluded (pass-through) | Excluded |
Back-billing policy
TotalEnergies Gas & Power adheres to the Energy UK Back Billing Principle, limiting retrospective billing to 12 months for meter reading corrections and estimated billing adjustments.
Credit requirements
TotalEnergies performs credit assessments for new business customers. As a major global energy supplier, TotalEnergies is able to accommodate a wide range of business credit profiles but will assess risk accordingly. New businesses or those with limited trading history should discuss security deposit requirements in advance.
Transparency
What is the termination process?
TotalEnergies Gas & Power operates different notice periods for gas and electricity, which is important to understand:
Gas contracts: Minimum 90 days’ written notice before contract end date is required to prevent automatic rollover.
Electricity contracts: Minimum 30 days’ written notice before contract end date.
For microbusinesses: No advance notice is required to end fixed-term contracts at expiry under the 2021 Ofgem microbusiness protections.
Termination notices should be submitted in writing via the contact form at business.totalenergies.uk or through your broker. TotalEnergies will confirm acceptance of the termination request.
Important: Gas and electricity notice periods differ significantly. Businesses with dual-fuel supply must manage both notice periods independently. Missing the gas notice window (90 days) whilst correctly serving electricity notice (30 days) can result in the gas contract rolling over even when the electricity switch proceeds. Telnergy manages this dual-notice process on behalf of clients as standard.
What happens at contract end?
Without timely notice, TotalEnergies contracts may rollover into a new contract term — particularly for non-microbusinesses that have not served the required notice period. Businesses on rollover contracts are placed on TotalEnergies’ out-of-contract rates, which are significantly higher than negotiated fixed-term pricing. TotalEnergies contacts customers ahead of contract expiry with renewal offers.
Is there a rollover period?
TotalEnergies’ renewal window can open up to six months before the contract end date, allowing customers to lock in new rates early — potentially saving up to 20% compared to leaving renewal to the last minute. Businesses should diarise renewal discussions at least 90 days ahead of gas contract expiry.
What about early exit fees?
Early termination during a minimum supply period incurs penalties specified in the Contract Confirmation Letter. Minimum supply periods can extend to five years for certain contract types. Businesses should calculate and understand the full exit cost profile before signing longer-term contracts.
💬 Questions about TotalEnergies Gas & Power contracts? Our team manages dual-notice periods, renewal windows, and switching processes on your behalf. Call: 01202 028888 | WhatsApp: 07360 272168 | Email: hello@telnergy.com
Convenience
Payment options
- Direct Debit (recommended; discounts available for Direct Debit customers)
- BACS bank transfer
- Cheque (confirm availability with TotalEnergies)
TotalEnergies recommends that businesses pay by Direct Debit, which is the standard and most cost-effective payment method. Billing is typically monthly, with smart metre-enabled accounts receiving more accurate bills based on actual consumption data.
Online account management
TotalEnergies Gas & Power provides an online account portal for business customers, enabling invoice access, consumption monitoring, and account management. The business website (business.totalenergies.uk) also hosts a dedicated podcast series providing expert insights on energy contracts, net zero goals, and navigating market changes — a resource aimed specifically at SME owners and energy managers.
Customer service standards
TotalEnergies Gas & Power’s business customer service team operates during standard business hours and is accessible by phone (0800 051 5137) and via the contact form on the business website. The company also operates a dedicated moving premises team for change-of-tenancy enquiries, which streamlines the process for businesses relocating or acquiring new sites.
TotalEnergies’ Trustpilot score of 4.7/5 from approximately 6,900 reviews is among the highest of any major UK business energy supplier, with 83% of reviewers awarding five stars. Positive reviews consistently highlight responsive and knowledgeable customer service staff, efficient billing, and effective complaint resolution. Citizens Advice placed TotalEnergies 3rd out of 14 non-domestic suppliers for October–December 2024, reflecting a low level of complaints and strong service consistency — a significant independent endorsement.
TotalEnergies has also issued warnings about fraud attempts involving individuals impersonating TotalEnergies staff by phone, email, or social media. Any unsolicited approach claiming to be from TotalEnergies requesting bank details or sensitive information should be verified through the official website or your known contact.
VAT declarations
Businesses eligible for reduced VAT rates — including residential care homes, hospices, and qualifying charities — can submit VAT declarations to TotalEnergies Gas & Power. CCL exemption for qualifying organisations (including those on renewable tariffs) is also available with appropriate documentation.
Services
Smart metres
TotalEnergies Gas & Power supports smart metre installation for business customers across the UK. Smart metres eliminate estimated billing and provide granular consumption data to support energy management and net zero reporting.
Moving premises support
TotalEnergies operates a dedicated team to manage change-of-tenancy requests for both businesses moving into and out of TotalEnergies-supplied premises. For businesses using Telnergy or another broker, the broker typically handles this process, requiring only the customer’s authorisation.
Large business and I&C contracts
TotalEnergies Gas & Power’s most sophisticated product range is targeted at businesses consuming more than 10 GWh of gas or electricity annually (approximately £1 million+ spend). This segment accesses:
- Non-commodity group charge products (fixing network costs alongside commodity costs)
- Baseload and fully-traded contracts for market-exposed procurement strategies
- Fixed Flexi products combining budget certainty with managed market exposure
- Bespoke multi-site and portfolio contracting
This I&C capability — unusual for a supplier also serving SMEs — makes TotalEnergies a rare choice for businesses that may grow from SME into larger consumption brackets without needing to change supplier.
Public sector supply
TotalEnergies Gas & Power has deep public sector experience, supplying schools, NHS trusts, local authorities, universities, and central government bodies. Bespoke public sector products and procurement framework support are available, including assistance with sustainability reporting requirements.
EV charging infrastructure
TotalEnergies operates the largest on-street EV charging network in London (2,700+ charge points), powered entirely by renewable electricity. Via a joint venture called Source, TotalEnergies is deploying up to 3,000 high-power EV charge points across the UK and Ireland over five years. For businesses exploring on-site EV charging provision for staff or customers, TotalEnergies’ infrastructure capability is a relevant conversation beyond standard energy supply.
Multi-utility supply
TotalEnergies Gas & Power supplies electricity and gas. Water and telecommunications are not included under the TotalEnergies brand.
Environmental
TotalEnergies Gas & Power occupies a nuanced position in the environmental landscape — a company with a major fossil fuel heritage that is simultaneously investing heavily in the energy transition, with renewable ambitions that are among the most substantial of any major global energy group.
Renewable electricity
Approximately half of TotalEnergies Gas & Power’s UK electricity supply comes from renewable sources. The Pure Green tariff provides 100% renewable electricity from solar, wind, and hydro (explicitly excluding biomass) at a fixed price, verified by REGO certificates. Businesses can access zero-carbon electricity supply within a supplier that also has deep expertise in fossil fuel procurement — a combination that suits businesses whose supply chain complexity requires a single supplier across multiple energy types.
UK fuel mix disclosure:
| Source | TotalEnergies Gas & Power | UK Average |
|---|---|---|
| Renewable | ~50% | 37.9% |
| Gas | ~35% | 39.4% |
| Nuclear | ~10% | 16.6% |
| Coal | ~5% | 2.5% |
| Other | ~0% | 3.6% |
Standard mix across all customers. Pure Green tariff customers receive REGO-verified 100% renewable electricity.
Net zero and investment
TotalEnergies SE has committed to net zero emissions across its global operations by 2050, backed by $4 billion in low-carbon energy investment in 2022 and ambitions for 100 GW of global renewable generation capacity by 2030. In the UK specifically, TotalEnergies is involved in offshore wind development and is building out the Source EV charging network with renewable-powered infrastructure.
This global investment scale distinguishes TotalEnergies from purely domestic renewable claims — its transition commitments are backed by supermajor-level capital allocation that smaller suppliers cannot match.
Sector Fit Assessment
| Sector | Suitability | Notes |
|---|---|---|
| Hospitality | ⭐⭐⭐⭐ Good | Competitive fixed rates, Pure Green renewable option, and strong customer service evidence make TotalEnergies a solid hospitality choice. Dedicated moving premises team useful for businesses with changing or expanding site portfolios. |
| Manufacturing | ⭐⭐⭐⭐⭐ Excellent | TotalEnergies’ I&C contract range — including non-commodity group charges and flexible market-access products — is specifically designed for high-consumption manufacturing operations. The pathway from SME to I&C contracting within one supplier is a practical advantage for growing manufacturers. |
| Retail | ⭐⭐⭐⭐ Good | Multi-site portfolio contracting, strong service track record, and competitive fixed rates work well for retail operations. Pure Green tariff supports retailer sustainability credentials and ESG reporting. Citizens Advice 3rd place ranking provides independent quality assurance. |
| Education | ⭐⭐⭐⭐⭐ Excellent | Deep public sector supply experience and bespoke public sector product range make TotalEnergies one of the leading choices for schools, academies, FE colleges, and universities. CCL exemption support, framework procurement assistance, and sustainability reporting tools are all relevant. |
| Healthcare | ⭐⭐⭐⭐ Good | Public sector experience extends to NHS trusts and private healthcare groups. VAT declaration support for residential care. Dedicated customer service and low complaint profile (Citizens Advice 3rd) suit healthcare organisations where supply disruption and billing accuracy are critical. |
| Automotive | ⭐⭐⭐ Moderate | Standard dual-fuel supply for garages and dealerships. EV charging infrastructure capability (via Source joint venture) is a relevant differentiator for dealerships or service centres investing in EV charging for staff and customers. |
| Professional Services | ⭐⭐⭐⭐ Good | 4.7/5 Trustpilot score, Citizens Advice 3rd place, and Pure Green renewable option combine well for professional services. Strong financial stability (TotalEnergies SE backing) reassures partners and clients in procurement due diligence. |
| SMEs (General) | ⭐⭐⭐⭐ Good | TotalEnergies Gas & Power is one of the stronger mainstream choices for SMEs wanting a business-only supplier with genuine global financial backing, strong independent service rankings, and a competitive renewable product. The 90-day gas notice period requires active contract management. |
📊 Want us to compare TotalEnergies against the market for your sector? We benchmark TotalEnergies against 10+ suppliers and manage the switching process for you. Request a Free Comparison
Telnergy’s Take
Our Professional Assessment
TotalEnergies Gas & Power is one of the most consistently strong performers in the UK business energy market — a supplier that combines global financial backing, a business-only focus, an excellent independent service track record, and a competitive product range spanning micro-businesses to large industrial accounts. In over 20 years of commercial energy brokerage, Telnergy has placed a significant volume of contracts with TotalEnergies across manufacturing, public sector, retail, and hospitality.
What we like:
Citizens Advice 3rd out of 14 — an independent endorsement that matters. Trustpilot scores can be influenced by review solicitation strategies. The Citizens Advice non-domestic supplier table reflects actual complaint data and service outcomes across the market. TotalEnergies’ 3rd place ranking for October–December 2024 is a meaningful independent validation of service quality that complements its 4.7/5 Trustpilot score.
Business-only — no domestic distraction. TotalEnergies Gas & Power does not serve domestic customers. Every team member, every process, and every product is designed around commercial energy supply. This focus consistently translates into better contract management, more knowledgeable account teams, and faster resolution of business-specific issues like change-of-tenancy, multi-site billing, and I&C procurement.
The I&C pathway is genuinely valuable. For growing businesses, TotalEnergies offers a rare continuity of relationship from SME through to large industrial supply within the same supplier. As consumption grows, businesses can access progressively more sophisticated contract structures — non-commodity group charges, baseload, fully-traded — without needing to migrate to a specialist I&C supplier. This is strategically important for manufacturers, large retail portfolios, and hospitality groups in growth phases.
EV charging infrastructure via Source. For businesses with board-level EV or sustainability commitments, TotalEnergies’ position as the largest on-street EV charging network operator in London and a major Source JV partner for UK and Ireland EV infrastructure rollout creates potential synergies beyond straightforward energy supply. This may become increasingly relevant as Telnergy clients in automotive, retail, and hospitality invest in EV charging for staff and customers.
Financial stability of a global supermajor. TotalEnergies SE is listed on the Paris and New York stock exchanges and is one of the world’s largest energy companies. This means TotalEnergies Gas & Power will not fail, will not exit the UK market without significant advance notice, and will continue investing in product development and infrastructure. For businesses signing three- to five-year contracts, supplier financial stability is not a minor consideration.
Watch points:
The 90-day gas notice period is a genuine operational risk. Missing this window by even a day means a potential rollover into a new gas contract term. Businesses with dual-fuel supply must track gas and electricity notice periods independently. Telnergy manages this as a standard part of contract lifecycle management for all clients.
Minimum supply periods up to five years. TotalEnergies’ longest contract terms extend to five years — comparable to SSE Choice. Whilst longer terms can offer better pricing, the exit cost profile deserves careful modelling before signature.
Parent company’s fossil fuel legacy. TotalEnergies SE is primarily known as an oil and gas supermajor. Businesses with strict ethical procurement policies or supply chain sustainability requirements should review TotalEnergies’ overall group activities and decide whether its global energy transition commitments meet their standards alongside the Pure Green tariff credentials.
Bottom line:
TotalEnergies Gas & Power earns its place near the top of our supplier rankings for manufacturing, public sector, and large commercial operations. For SMEs seeking a financially rock-solid, business-focused supplier with strong independent service validation, TotalEnergies is consistently worth including in any comparison. The gas notice period requires active management — but that is exactly the kind of detail Telnergy handles on behalf of clients.
Is TotalEnergies Gas & Power Right For You?
✓ Consider TotalEnergies Gas & Power if you:
- Want a business-only supplier with no domestic division competing for resource
- Value exceptional independent service validation (Citizens Advice 3rd; Trustpilot 4.7/5)
- Need supply continuity from SME through to large I&C scale within one supplier
- Require bespoke I&C contracts with non-commodity cost fixing or flexible market access
- Are in the public sector and need framework procurement support and sustainability reporting
- Want 100% renewable electricity from a clearly specified source (Pure Green — solar, wind, hydro only)
- Value the supply security and financial stability of a global energy supermajor
- Are planning EV charging infrastructure investment and want a single supplier conversation
✗ Consider alternatives if you:
- Cannot commit to the 90-day gas notice period management requirement
- Need the lowest possible unit rates regardless of service quality (some specialist SME suppliers may undercut TotalEnergies on price alone)
- Have ethical procurement policies that preclude suppliers with significant fossil fuel parent activities
- Need standard non-commodity pass-through costs fixed within an SME tariff (explore SSE Protect)
- Prefer a smaller, relationship-focused independent supplier over a global corporate
Quick Comparison: TotalEnergies Gas & Power vs Market
| Feature | TotalEnergies Gas & Power | Market Typical |
|---|---|---|
| Business-only supplier | ✓ Yes | Varies |
| Maximum contract term | Up to 5 years | 1–3 years |
| Gas notice period | 90 days | 30–60 days |
| Electricity notice period | 30 days | 30–90 days |
| Back-billing protection | 12 months (Energy UK member) | 12 months |
| Non-commodity cost fixing (SME) | Partial (by negotiation) | Rarely |
| Pure Green renewable (no biomass) | ✓ Yes | Rarely specified |
| I&C bespoke products | ✓ Yes | Varies |
| Public sector experience | ✓ Strong | Varies |
| EV charging infrastructure | ✓ Yes (Source JV) | Rarely |
| Trustpilot | 4.7/5 (~6,900 reviews) | Varies |
| Citizens Advice ranking | 3rd / 14 (Oct–Dec 2024) | Varies |
| Parent company | TotalEnergies SE (global supermajor) | Varies |
Get in Touch
As an independent energy consultancy established in 2002, Telnergy works regularly with TotalEnergies Gas & Power across SME and I&C segments. We can:
- Obtain TotalEnergies quotes and compare against 10+ other suppliers
- Manage gas and electricity notice periods to prevent rollover
- Advise on Pure Green vs standard tariff economics for your sustainability requirements
- Negotiate or facilitate access to I&C and bespoke products for higher-consumption clients
- Handle public sector procurement processes and framework submissions
- Manage change-of-tenancy for new premises on TotalEnergies supply
- Monitor renewal windows and diarise action dates throughout the contract lifecycle
Telnergy Contact Details
| Method | Details |
|---|---|
| Telephone | 01202 028888 |
| 07360 272168 | |
| hello@telnergy.com | |
| Website | www.telnergy.uk |
Page last updated: March 2026
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References
- TotalEnergies Gas & Power. (2026). Business Energy Supplier. Retrieved from https://business.totalenergies.uk
- TotalEnergies SE. (2026). TotalEnergies in the United Kingdom. Retrieved from https://totalenergies.com/united-kingdom
- Business Electricity Prices. (2025). TotalEnergies Gas & Power — Tariffs, Reviews, Rates & Prices. Retrieved from https://www.businesselectricityprices.org.uk
- BusinessEnergy.com. (2026). TotalEnergies Gas & Power Reviews, Prices & Tariffs. Retrieved from https://www.businessenergy.com
- Clear Utility Solutions. (2026). Total Business Energy. Retrieved from https://www.clearutilitysolutions.com
- Love Energy Savings. (2026). Total Gas & Power Supplier Reviews. Retrieved from https://www.loveenergysavings.com
- Telnergy. (n.d.). Transforming Your Energy Future Sustainably. Retrieved from /
Telnergy Limited is an independent commercial energy consultancy established in 2002, based in Christchurch, Dorset. Ofgem registered TPI · ADR Ref E3561 · CRN 04576876.