Cookie Policy — Telnergy Limited

We use cookies and similar technologies to help improve your experience of our website at https://www.telnergy.uk and its subdomains. This Cookie Policy forms part of our Privacy Policy and explains how cookies are used between your device and our website.

We also provide basic information on third-party services we may use. Those third parties may use their own cookies or similar technologies as part of their services. This policy explains our use of those services, but it does not replace the cookie policies of those third parties.

If you do not wish to accept non-essential cookies from us, you can choose Essential only in our cookie banner. You can also configure your browser to refuse cookies from telnergy.uk. If you block some cookies, certain website features may not work as intended.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognise your browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself.

Cookies can be used to enable essential website features, understand site usage, remember preferences, improve performance, and, where applicable, personalise content or measure marketing activity.

Cookies set by the website you are visiting are usually referred to as first-party cookies. Cookies set by other sites and companies are called third-party cookies.

Types of cookies and how we use them

Essential cookies and local storage

Essential cookies and local storage are necessary for the website to work properly. They support basic functions such as remembering your cookie preference and keeping the website secure. These cannot be switched off through our banner because the site needs them to function.

Performance and analytics cookies

Performance cookies help us understand how visitors use the website, identify issues, and improve the overall experience. These cookies are optional and are only enabled when you choose Accept all in the cookie banner.

We use Google Analytics 4 for website analytics. Google Analytics helps us understand aggregated website usage, such as which pages are visited and how visitors move around the site.

Functionality and lead-identification technologies

Functionality and related technologies may help us understand business website usage, improve the website, and support enquiry handling. These may include scripts or similar browser technologies supplied by third-party services. They may not always operate by setting traditional cookies, but they can still process usage or device information.

Third-party services used or referenced on this website may include:

• Google Analytics 4 — website analytics, enabled only after consent.
• Cloudflare — security, performance, CDN and bot protection.
• VisitorTracking / Happierleads / Leadsy-style visitor identification tools — business visitor insight and lead attribution, where enabled.

We review third-party tools periodically and aim to keep them proportionate to the needs of a B2B commercial energy consultancy website.

How can you control our website’s use of cookies?

You have the right to decide whether to accept or reject non-essential cookies. When you first visit our website, the cookie banner allows you to choose between:

• Accept all — enables optional analytics cookies.
• Essential only — keeps optional analytics cookies disabled.

You can change your preference by clearing this site’s local storage and cookies in your browser, then reloading the website so the banner appears again. You can also manage or block cookies through your browser settings. Each browser is different, so please check your browser’s help section for instructions.

If you choose to refuse or disable cookies, you may still use the website, though some functionality may not be available or may not work as intended.

How often will we update this Cookie Policy?

We may update this Cookie Policy from time to time to reflect changes to the cookies, scripts and related technologies we use, or for operational, legal or regulatory reasons.

Each time you use our website, the current version of this Cookie Policy will apply. You should check the date at the top of this page and review any changes since the previous version.

Where can you obtain further information?

For questions or concerns about this Cookie Policy, please contact: