We take on the supplier, so you don't have to.
We review your bills in detail — meter reads, unit rates, standing charges, VAT, and contract terms. We find the error, put a precise figure on it, and tell you what you're owed.
We raise the dispute with the supplier on your behalf. We know the process, the correct escalation routes, and the timescales they're legally bound to.
If a supplier refuses to resolve the dispute within 8 weeks, we're entitled to escalate to the Energy Ombudsman. We prepare the full case and manage the submission.
Where a supplier has overcharged, we pursue a credit or refund until it's resolved. We've recovered significant sums for clients — including VAT misclassification that had been running for years.
Once a dispute is resolved, we continue monitoring future bills to make sure the problem doesn't recur. One point of contact, indefinitely.
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Mon–Thu, 9am–6pm. You speak to the same adviser every time.
Email a recent bill and we'll compare the market for you.
No forms. No pressure. Fee agreed upfront.
Common questions.
Does it cost anything to use the mediation service?
Our fee is agreed with you upfront and only becomes payable when a resolution is reached — paid directly or via the supplier, whichever suits you.
How long do disputes take to resolve?
Simple billing errors are often resolved within 2–4 weeks. Formal disputes can take 6–12 weeks, particularly if Ombudsman involvement is needed.
What if the supplier just ignores us?
We escalate. After 8 weeks without resolution, we're entitled to take the case to the Energy Ombudsman. Suppliers take Ombudsman referrals seriously.
Can you help with VAT disputes?
Yes. Business energy VAT is 20% by default, but many businesses qualify for the 5% reduced rate. If you've been incorrectly charged the higher rate, we'll recover it.