Who Are Crown Gas & Power? | UK Business Energy Supplier Guide
Last verified: March 2026 | Report outdated information
On This Page
- About Crown Gas & Power
- The Crown Gas & Power Checklist
- Security
- Transparency
- Convenience
- Services
- Environmental
- Sector Fit Assessment
- Telnergy’s Take
- Is Crown Gas & Power Right For You?
- Get in Touch
About Crown Gas & Power
Crown Gas & Power is an award-winning independent business energy supplier based in Bury, Greater Manchester, and the energy division of Crown Oil Ltd — a family business whose roots stretch back to 1928 when founder Harry Greensmith sold household goods from a horse and cart. Established as Crown Gas & Power in 2001, the company has grown into one of the UK’s most respected independent commercial energy suppliers, serving businesses of all sizes from SMEs to large multi-site organisations.
What makes Crown Gas & Power genuinely unusual in the UK energy market is the consistency of its customer service record. The company has been ranked number one on Citizens Advice’s Non-Domestic Supplier Table for 48 consecutive months — a record unmatched by any other UK energy supplier, major or independent. In 2024, Crown Gas & Power won Energy Supplier of the Year at the Energy Awards, adding to a growing portfolio of independent recognition that reflects performance rather than marketing spend.
Crown supplies both electricity and gas to business customers, with a strong focus on sustainable energy options including biogas at variable blends (10%–100% biomethane) and 100% renewable electricity backed by wind REGOs. The company’s in-house Siteworks team handles utility connections, metre installations, upgrades, and disconnections without reliance on third-party contractors — a practical advantage for businesses managing site changes or new premises.
Crown holds ISO 9001 (quality management), ISO 14001 (environmental management), and PAS 2060 (carbon neutrality) certifications, underpinning its operational and environmental commitments with independent verification.
Quick Facts
| Detail | Information |
|---|---|
| Founded | 2001 (Crown Oil Group founded 1928) |
| Headquarters | Crown Point, Heap Brow, Bury, BL9 7JR |
| Business Type | B2B only (SME and I&C) |
| Parent Company | Crown Oil Ltd (family-owned) |
| Customer Service | Manchester-based, no call centres |
| Citizens Advice Ranking | #1 Non-Domestic Supplier (48 consecutive months) |
| Award | Energy Supplier of the Year 2024 |
| Trustpilot Rating | 4.8/5 (~165 reviews) |
| Certifications | ISO 9001, ISO 14001, PAS 2060 |
The Crown Gas & Power Checklist
Security
Are their prices fully fixed?
Yes, on Crown’s core fixed-rate tariffs. Crown Gas & Power offers fully inclusive fixed contracts for businesses with consumption up to 500,000 kWh, fixing prices for the entire contract term and eliminating standing charges within the agreed rate. This is a market-leading position that removes the pass-through cost variability that affects the majority of business energy contracts.
For businesses above the 500,000 kWh threshold, bespoke arrangements are available through direct negotiation with Crown’s commercial team.
Crown’s main SME product, YouFix, is a simple, clearly structured fixed-price tariff available for both Half Hourly and Non-Half Hourly metres. Fixed contracts run between one and three years.
| Charge Type | Crown YouFix / Fixed | Notes |
|---|---|---|
| Commodity costs | ✓ Fixed | |
| Standing charges | ✓ Included (up to 500,000 kWh) | Market-leading |
| Transportation | ✓ Fixed | |
| Industry levies | Confirm at quote stage | |
| VAT | Excluded (standard) | |
| CCL | Excluded (standard) |
Businesses should confirm the precise charge inclusions at the quotation stage, as the specific terms of fully inclusive pricing should be validated for their metre type and consumption profile.
Back-billing policy
Crown Gas & Power is an Energy UK member, adhering to the Back Billing Principle limiting retrospective billing to 12 months for metre reading corrections or estimated billing adjustments. This provides important protection against unexpected historical charges.
Credit requirements
Crown Gas & Power carries out credit assessments for new business customers as part of the onboarding process. Businesses with strong credit histories are offered standard fixed-term contracts with Direct Debit payment. The company’s focus on relationship-led onboarding means credit discussions are typically handled directly with an account manager rather than via automated processes.
Transparency
What is the termination process?
For non-microbusinesses: Crown Gas & Power’s fixed-term contracts have a minimum supply period of one, two, or three years, during which switching is not permitted. Once the contract enters its switching period — which can be up to six months before the contract end date — businesses can sign a new deal with Crown or an alternative supplier. Starting the renewal or switching process up to six months early can deliver savings of up to 20% compared to leaving it until closer to expiry.
For microbusinesses (fewer than 10 employees, turnover under £1.7m, consuming under 100,000 kWh electricity annually): No advance notice is required to end fixed-term contracts under the 2021 Ofgem microbusiness protections. Exception: rollover tariffs require 30 days’ notice.
Termination submission: Via Crown Gas & Power’s customer service team in Bury. The switching process can be completed in as little as 15 days with no interruption to energy supply.
What happens at contract end?
Crown Gas & Power proactively contacts customers ahead of contract expiry with renewal options. Businesses that do not renew or arrange a switch are placed on out-of-contract variable rates — standard practice across the industry and significantly more expensive than fixed-term tariffs. Crown’s account manager model means businesses are typically contacted personally rather than via automated systems alone.
Is there a rollover period?
No automatic rollover into a new fixed term. Customers not renewing are placed on out-of-contract variable rates until a new contract is agreed or they switch supplier.
What about early exit fees?
Fixed-term contracts carry minimum supply periods, during which early exit is not available without penalty. Businesses in rollover contracts are free to switch penalty-free. Crown’s contracts are transparent about minimum supply periods and the switching window, which is wider than most suppliers at up to six months before expiry.
💬 Questions about Crown Gas & Power contracts? Our team can explain the contract structure and benchmark Crown’s offer against the market. Call: 01202 028888 | WhatsApp: 07360 272168 | Email: hello@telnergy.com
Convenience
Payment options
- Monthly Direct Debit (standard for all accounts)
Crown Gas & Power operates a Direct Debit payment model as standard. Businesses requiring alternative payment arrangements should discuss this with their account manager at the quotation stage.
Online account management
Crown Gas & Power provides an online customer portal for bill management, usage monitoring, and account administration. Customers can access consumption data and billing history digitally. The portal is complemented by the direct account manager relationship, meaning queries that would normally require navigation of a supplier’s self-service system can often be resolved directly with a named contact.
Free SMART and AMR metre installation is included with Crown contracts — eliminating estimated billing and providing the consumption data required for effective energy management.
Customer service standards
Crown Gas & Power’s customer service model is the defining feature of the company’s market proposition. Every customer is assigned a named account manager based at the Manchester head office — not a call centre, not an offshore team, not an automated webchat system. Trustpilot reviews consistently name individual staff members — Lucy, Helen, Mohammed, Denise, and others — who are praised for going beyond standard customer service expectations to resolve queries and support businesses throughout the contract term.
The Citizens Advice Non-Domestic Supplier Table ranking — number one for 48 consecutive months as of late 2025 — is the most independently credible measure of supplier performance available in the UK business energy market. Citizens Advice compiles this ranking using complaint data, switching performance, and customer outcome metrics across all non-domestic suppliers. Crown’s sustained position at the top of this table across four consecutive years reflects structural service quality rather than a one-off result.
Trustpilot scores of 4.8/5 from approximately 165 reviews reflect the smaller customer base of an independent specialist supplier — the review volume is lower than major suppliers but the satisfaction level is among the highest in the market. Crown responds actively to all Trustpilot feedback.
VAT declarations
Businesses eligible for reduced VAT rates — including charities and qualifying care facilities — can submit declarations to Crown Gas & Power with supporting documentation. CCL exemptions for qualifying organisations are available with evidence of eligibility.
Services
Smart metres and AMR
Crown Gas & Power includes free installation of the latest SMART and AMR metres as standard with all contracts. AMR (Automated Meter Reading) metres provide half-hourly consumption data via one-way communication and are suited to larger accounts. SMART metres, with two-way communication capability, offer greater interactivity and real-time visibility for SMEs. Crown’s team advises on the appropriate metre type for each account’s requirements.
In-house Siteworks team
Crown Gas & Power operates its own in-house Siteworks team for gas, electricity, and water connections, metre installations, service alterations, upgrades, and disconnections. This is a material differentiator: most energy suppliers outsource connections and infrastructure work to third-party contractors, creating delays, coordination gaps, and accountability issues when problems arise. Crown’s in-house capability means a single point of contact for supply and site infrastructure, with the same Manchester-based team managing both.
Services include gas metre installations, electricity metre installations, water connections, service alterations, smart metre upgrades, and disconnections.
Biogas supply
Crown Gas & Power is one of the UK’s leading biogas suppliers, offering genuinely flexible biomethane blending that enables businesses to choose the percentage of renewable gas that suits both their sustainability targets and budget:
- Bio100 — 100% biogas (marginal scope 1 emissions are carbon offset)
- Bio50 — 50% biogas, 50% carbon offset natural gas
- Bio25 — 25% biogas, 75% natural gas
- Bio10 — 10% biogas, 90% carbon offset natural gas
This granular flexibility is genuinely rare. Most suppliers offering “green gas” provide a binary choice between standard gas and a 100% offset product. Crown’s blended approach allows businesses to meaningfully reduce their gas carbon footprint at a cost proportional to the percentage chosen — making progress towards sustainability targets achievable in steps rather than all at once.
Biogas is backed by Green Gas Certificates, providing verified proof of biomethane origin.
Renewable electricity
Crown Gas & Power offers 100% renewable electricity backed by wind REGO certificates. This can be combined with any level of biogas to create a comprehensive whole-energy sustainability package — one of the most flexible low-carbon supply options available from any UK business energy supplier.
Charity contribution
Crown Gas & Power donates £2 to a local charity of the customer’s choice when a new contract is started — a small but genuine community commitment reflecting the company’s family business values.
Multi-utility supply
Crown Gas & Power supplies both electricity and gas, and its Siteworks team also handles water connections. However, ongoing water supply is not offered as a utility contract — Crown’s water services are infrastructure only.
Environmental
Crown Gas & Power’s environmental offering is one of the most flexible and genuinely structured in the UK business energy market, combining renewable electricity with tiered biogas options and formal certification.
Renewable electricity credentials
100% renewable electricity backed by wind REGO certificates is available as standard on Crown’s renewable tariffs, with zero CO₂ emissions from the electricity supply. The wind REGO backing provides verifiable proof of renewable generation origin for ESG and sustainability reporting purposes.
Biogas — flexible biomethane
Crown’s biogas range (10%, 25%, 50%, or 100% biomethane) is backed by Green Gas Certificates and represents genuine renewable gas supply rather than simple carbon offsetting. Businesses can select the blend that matches their sustainability commitments and budget constraints, upgrading over time as targets evolve.
The 100% biogas option (Bio100) achieves near-zero scope 1 emissions from gas combustion, making it relevant for businesses with net zero gas targets or supply chain decarbonisation requirements.
Environmental certifications
Crown Gas & Power holds three independent environmental and quality certifications:
- ISO 9001 — Quality management systems
- ISO 14001 — Environmental management systems
- PAS 2060 — Carbon neutrality specification
These certifications are independently audited and provide formal verification of Crown’s quality and environmental management approach — going substantially beyond the REGO certificates that most suppliers cite as their green credentials.
Fuel mix and emissions:
| Product | CO₂ Emissions | Renewable Content |
|---|---|---|
| Renewable Electricity | 0g/kWh | 100% (wind REGOs) |
| Bio100 Gas | Near-zero (offset) | 100% biomethane |
| Bio50 Gas | ~50% reduction | 50% biomethane |
| Bio25 Gas | ~25% reduction | 25% biomethane |
| Bio10 Gas | ~10% reduction | 10% biomethane |
| Standard Gas | Standard | Conventional |
Sector Fit Assessment
| Sector | Suitability | Notes |
|---|---|---|
| Hospitality | ⭐⭐⭐⭐⭐ Excellent | Crown’s fully inclusive fixed pricing, named account management, and in-house Siteworks team make it an outstanding fit for hotels, restaurants, and pubs. Gas is often the primary fuel for hospitality kitchens and heating — Crown’s biogas options add sustainability credentials without forcing a binary all-or-nothing commitment. |
| Manufacturing | ⭐⭐⭐⭐ Good | Fully inclusive fixed pricing protects manufacturing margins from pass-through cost volatility. Bespoke arrangements available for very high consumption. In-house connections team handles industrial site infrastructure without third-party delays. |
| Retail | ⭐⭐⭐⭐ Good | Fixed inclusive pricing aids multi-site retail budgeting. Named account management scales well for portfolio operations. 100% renewable electricity + biogas blend supports sustainability reporting for retail brands with ESG commitments. |
| Education | ⭐⭐⭐⭐ Good | Biogas blend flexibility is particularly useful for schools and colleges with gas-heated buildings — allows sustainability progress proportional to budget. ISO-certified environmental management supports schools’ own environmental reporting. In-house Siteworks relevant for new connections on expanding campuses. |
| Healthcare | ⭐⭐⭐⭐ Good | Gas is critical for healthcare buildings — Crown’s supply reliability and named account management provide continuity confidence. Biogas options support NHS sustainability commitments. In-house metre and connection services eliminate third-party coordination delays. |
| Automotive | ⭐⭐⭐⭐ Good | Fully fixed pricing suits garages and dealerships managing tight margins. In-house Siteworks team can handle electricity connections for EV charging infrastructure without separate contractor engagement. Biogas relevant for premises with significant gas heating loads. |
| Professional Services | ⭐⭐⭐⭐ Good | Named account management and 48-month Citizens Advice number one ranking provide strong service assurance for professional services firms vetting supplier quality. Renewable electricity and biogas support ESG reporting. Family business ethos appeals to firms valuing relationship-oriented partnerships. |
| SMEs (General) | ⭐⭐⭐⭐⭐ Excellent | Crown’s combination of fully inclusive fixed pricing, award-winning named account management, flexible green options, and in-house infrastructure services represents one of the strongest overall propositions available to UK SMEs — particularly those frustrated with the transactional, call-centre model of larger suppliers. |
📊 Want us to compare Crown Gas & Power against alternatives for your sector? We work across all major business energy suppliers and can benchmark Crown’s offer against the market. Request a Free Comparison
Telnergy’s Take
Our Professional Assessment
Crown Gas & Power is one of the most straightforwardly excellent energy suppliers in the UK business market — and one of the least well known outside the broker community. It is not a Big Six name, it does not advertise nationally, and its Trustpilot review count is a fraction of British Gas or EDF’s. But on the metrics that genuinely matter for business energy customers — service quality, price certainty, environmental flexibility, and the day-to-day experience of being a customer — Crown consistently outperforms suppliers ten times its size.
What we like:
48 consecutive months at number one on Citizens Advice — nothing else comes close: The Citizens Advice Non-Domestic Supplier Table is the most objective, independently compiled measure of business energy supplier performance in the UK. It combines complaint volume, resolution rates, switching performance, and customer outcome data across all registered suppliers. Crown Gas & Power has been ranked number one on this table for four consecutive years — a record no other supplier, major or independent, has matched. This is not a marketing award decided by a panel; it is data-driven performance measurement that reflects actual customer outcomes.
Named account managers in Manchester — genuinely mean it: Many suppliers claim a personal service model. Crown’s Trustpilot reviews make it clear this is real: customers name individual staff members, describe being remembered across multiple contacts, and reference account managers who proactively reach out rather than waiting for queries to come in. In a market where business customers routinely report spending 40 minutes on hold before reaching an automated menu, this is genuinely differentiated.
Fully inclusive fixed pricing up to 500,000 kWh: The combination of fixed commodity costs, fixed standing charges, and fixed pass-through elements — all within a single agreed price — removes the budget uncertainty that undermines most “fixed” business energy contracts. For SMEs managing tight margins, this matters.
Biogas blending is best-in-class for flexibility: The ability to choose 10%, 25%, 50%, or 100% biomethane — with formal Green Gas Certificate backing — means Crown’s sustainability offering genuinely meets businesses where they are rather than requiring an all-or-nothing commitment. This is the right approach for businesses incrementally transitioning their gas supply towards net zero.
In-house Siteworks removes a persistent pain point: Third-party contractors for connections, metre installations, and service alterations are a source of delay and accountability gaps for businesses. Crown’s in-house team eliminates this friction and provides a single point of contact for supply and infrastructure.
ISO 9001, ISO 14001, and PAS 2060 certifications: These are independently audited, not self-declared. They provide verifiable evidence of Crown’s quality management, environmental management, and carbon neutrality approach — meaningful for businesses with supply chain sustainability requirements.
Watch points:
Lower review volume reflects smaller customer base: Crown’s 165 Trustpilot reviews, whilst scoring 4.8/5, represent a much smaller sample than major suppliers with tens of thousands of reviews. The satisfaction level is among the highest in the market but the volume requires appropriate context — Crown serves a smaller, more selective customer base than the Big Six.
Regional availability may not be universal: As a mid-sized independent, Crown’s service reach may not cover all UK regions or metre types with equal depth. Businesses in specific regions or with unusual supply configurations should confirm availability at the quotation stage.
Consumption cap on fully inclusive pricing: The fully inclusive fixed pricing is available for consumption up to 500,000 kWh. Very high consumption accounts above this threshold require bespoke arrangement — Crown can accommodate these, but terms need direct negotiation.
Less suitable for lowest-cost-only procurement: Crown’s proposition is built around service quality and sustainability flexibility. Businesses whose sole procurement criterion is the lowest possible unit rate, without regard to service quality or environmental credentials, may find more competitive pricing among standard commodity suppliers. Crown’s value is best realised by businesses that place genuine weight on account management quality and contractual clarity.
Bottom line:
Crown Gas & Power is our top recommendation for businesses that are dissatisfied with the transactional, call-centre energy supply model and want a supplier that genuinely treats them as a long-term partner. The Citizens Advice number one ranking is the most credible independent endorsement available in the market, and the combination of fully inclusive fixed pricing, flexible biogas options, in-house infrastructure services, and named Manchester-based account management is a genuinely compelling package.
The trade-off is a smaller, less well-known supplier without the financial scale of a FTSE 100 parent. For businesses that require a Big Six balance sheet for insolvency risk purposes, Crown is not the answer. For businesses where service quality, price certainty, and sustainability flexibility are the priorities — and where the experience of being a customer matters — Crown Gas & Power deserves to be at the top of the shortlist.
Is Crown Gas & Power Right For You?
✓ Consider Crown Gas & Power if you:
- Want the independently verified number one-rated business energy supplier (Citizens Advice, 48 consecutive months)
- Value named account management from a Manchester-based team who know your business
- Need fully inclusive fixed pricing with no pass-through cost surprises (up to 500,000 kWh)
- Want biogas supply at a percentage that matches your sustainability budget (10%–100%)
- Require in-house connection, metre installation, and Siteworks services without third-party contractors
- Prefer dealing with a family-run, values-driven business over a large corporate
- Want ISO-certified quality and environmental management backing your supplier relationship
- Are tired of call centres and want to speak to people who know your account
✗ Consider alternatives if you:
- Need a Big Six balance sheet for supplier insolvency risk management on very large contracts
- Have consumption above 500,000 kWh and need confirmed fully inclusive pricing (bespoke negotiation required)
- Are in a region or have a metre configuration not fully covered by Crown’s service area (confirm at quote)
- Want the most competitive possible unit rate as the sole procurement criterion, without weighting service or sustainability
- Require nationwide 24/7 emergency infrastructure support at the scale of a major utility
Quick Comparison: Crown Gas & Power vs Market
| Feature | Crown Gas & Power | Market Typical |
|---|---|---|
| Minimum contract | 1–3 years | 1–2 years |
| Switching window | Up to 6 months before expiry | 30–90 days |
| Notice period (micro) | None required | None required (since 2021) |
| Back-billing protection | 12 months (Energy UK member) | 12 months |
| Fully inclusive fixed pricing | Yes (up to 500,000 kWh) | Rarely |
| Green electricity | Yes (100% wind REGOs) | Varies |
| Biogas / green gas | Yes (10%–100% biomethane) | Rarely |
| Named account manager | Yes (Manchester-based) | Rarely |
| In-house Siteworks team | Yes | Rarely |
| Free SMART/AMR installation | Yes | Sometimes |
| Citizens Advice ranking | #1 (48 consecutive months) | Varies |
| Trustpilot | 4.8/5 (~165 reviews) | Varies |
| ISO certifications | 9001, 14001, PAS 2060 | Rarely |
| Parent company | Crown Oil Ltd (family-owned, 1928) | Various |
Get in Touch
As an independent energy consultancy established in 2002, we have a working relationship with Crown Gas & Power and regularly include their products in competitive comparisons. We can:
- Obtain Crown Gas & Power quotes on your behalf including fully inclusive fixed pricing
- Compare Crown’s all-in pricing against 10+ other suppliers
- Advise on biogas percentage options and the cost vs sustainability trade-off
- Manage the switching process, which can be completed in as little as 15 days
- Diarise your renewal window — up to six months before expiry for maximum savings
- Advise on ISO and PAS 2060 certification implications for your sustainability reporting
Telnergy Contact Details
| Method | Details |
|---|---|
| Telephone | 01202 028888 |
| 07360 272168 | |
| hello@telnergy.com | |
| Website | www.telnergy.uk |
Page last updated: March 2026
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References
- Crown Gas & Power. (2026). Business Energy Supplier. Retrieved from https://www.crowngasandpower.co.uk
- Crown Gas & Power. (2025). 4 Years as No.1 — Citizens Advice Non-Domestic Energy Supplier Table. Retrieved from https://www.crowngasandpower.co.uk
- Trustpilot. (2026). Crown Gas & Power Reviews. Retrieved from https://www.trustpilot.com/review/crowngasandpower.co.uk
- Business Electricity Prices. (2026). Crown Gas & Power Tariffs, Reviews & Prices. Retrieved from https://www.businesselectricityprices.org.uk
- Smart Energy Company. (2025). Crown Gas & Power Independent Review. Retrieved from https://www.smart-energy.uk
- Citizens Advice. (2025). Non-Domestic Supplier Rankings. Retrieved from https://www.citizensadvice.org.uk
- Telnergy. (n.d.). Transforming Your Energy Future Sustainably. Retrieved from /
Telnergy Limited is an independent commercial energy consultancy established in 2002, based in Christchurch, Dorset. Ofgem registered TPI · ADR Ref E3561 · CRN 04576876.